Terms & Conditions

Please read these terms and conditions carefully before using our courier services.

Please read these terms and conditions carefully before using our courier services.

1. Delivery Commitments

We work hard to ensure all consignments are delivered on time. For deliveries to European destinations, if your consignment arrives more than 24 hours late compared to the agreed delivery time, we'll compensate you €200 per delayed job.

2. Liability

While we take great care with your goods, our liability for loss or damage is limited unless agreed in writing and additional insurance is arranged. We are not responsible for delays caused by factors beyond our control (e.g. customs checks, adverse weather, strikes, or vehicle breakdowns).

3. Claims

Any claims for late delivery, loss, or damage must be made in writing within 7 days of the scheduled delivery date.

4. Payment Terms

Payment terms are agreed upon booking and may include immediate payment for ad-hoc services or account terms for regular customers. We reserve the right to require payment before release of goods.

5. Insurance

Every consignment is insured as standard. Additional insurance cover is available upon request for high-value items. Please declare the full value of your goods when booking to ensure adequate coverage.

6. Prohibited Items

We do not transport:

  • Dangerous goods, hazardous materials, or explosives
  • Illegal substances or contraband
  • Live animals
  • Items exceeding weight or size restrictions without prior agreement
  • Perishable goods without appropriate packaging

7. Customer Responsibilities

Customers must:

  • Provide accurate collection and delivery information
  • Ensure goods are properly packaged for transport
  • Be available or arrange for authorized representatives at collection/delivery
  • Declare any special handling requirements
  • Provide correct contact details and remain contactable during transit

8. Governing Law

These terms are governed by English law and any disputes will be handled by the courts of England and Wales.

Privacy Policy & Data Protection

Data Controller

Horsley's Same Day is the data controller for personal information collected through our services. We are committed to protecting your privacy and complying with UK GDPR and Data Protection Act 2018.

Information We Collect

We collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and business address
  • Delivery Information: Collection and delivery addresses, recipient details
  • Service Information: Details about items being transported, delivery requirements
  • Payment Information: Billing details and payment history
  • Communication Records: Emails, phone calls, and service interactions

How We Use Your Information

We use your personal data to:

  • Provide courier and delivery services
  • Process payments and maintain account records
  • Communicate about your deliveries and our services
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements
  • Send marketing communications (with your consent)

Legal Basis for Processing

We process your data based on:

  • Contract Performance: To fulfill our courier services
  • Legitimate Interests: To operate and improve our business
  • Legal Compliance: To meet regulatory requirements
  • Consent: For marketing communications (you can withdraw consent anytime)

Data Sharing

We may share your information with:

  • Delivery partners and subcontractors (as necessary for service delivery)
  • Payment processors and financial institutions
  • Legal authorities (when required by law)
  • Professional advisors (accountants, lawyers, insurers)

We never sell your personal data to third parties for marketing purposes.

Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Delivery records are typically kept for 7 years for tax and insurance purposes.

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Remove consent for marketing communications

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website uses essential cookies for functionality. We do not use tracking or advertising cookies without your explicit consent.

Contact Us

For questions about these terms, our privacy practices, or to exercise your data rights, please contact us:

Email: info@horsleyssameday.co.uk
Phone: 07983 952994
Address: 35 Bysouth Close, Ilford, IG5 0XN

Changes to This Policy

We may update these terms and privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Last Updated: January 2025
These terms and conditions are effective as of the date you use our services. For questions about these terms, please contact us.

Questions About Our Terms?

If you have any questions about our terms and conditions or privacy policy, we're here to help.

Contact Us